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Frequently asked questions

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To ease your mind, here are our Frequently asked questions

General Faq's

Yes, we do! As long as puppies have completed their initial vaccination series and senior dogs are healthy enough to participate, we’re happy to have them join us.
No, we welcome all breeds and sizes! Our team focuses on behavior and temperament, not appearance. Every pet gets evaluated to make sure they’re comfortable and safe in our care.
For dogs, we require Rabies, Influenza, Bordetella, Leptospirosis, a heartworm test, and the Distemper/Parvo Combo (3-year vaccines are accepted), along with a negative fecal exam every six months.
We take cleanliness very seriously. Using veterinary-grade cleaning supplies, our staff follows strict cleaning and disinfecting procedures every day to maintain a safe and healthy environment. High-touch surfaces are sanitized multiple times a day, bedding is laundered between each use, and all food and water bowls are sanitized after each meal. We also have protocols in place in the event of any illness or outbreak to ensure quick, thorough action.
Absolutely. We understand how much your pet means to you, so you’re always welcome to call and check in during business hours. Our team will happily give you an update on how your furry friend is doing.
Yes! We love meeting new pet parents and are happy to give tours during our office hours (Monday–Friday 7am–7pm, Saturday 9am–12pm). It’s the best way to see where your pet will play, rest, and be cared for.

Boarding & Daycare Faq's

Our team provides consistent care throughout the day and evening, following structured routines to make sure every pet is comfortable and safe overnight.
Please bring your pet, their food, and any medications in their original prescription bottles. We provide bedding, but you can include one small, washable comfort item if you’d like.
Our team is trained in dog behavior, body language, and safe handling. We use positive reinforcement, maintain proper staff ratios, and follow established emergency protocols to ensure every pet’s safety.
Yes, if the owner provides lunch feeding takes place between 11am and noon. Dogs will wait at least one hour after eating before returning to play group.
Yes, we use decompression breaks throughout the day, 11am-1pm and 3pm-5pm, for the pets to rest.
Every dog completes a temperament evaluation before joining group play. If a dog shows signs of discomfort or doesn’t enjoy group settings, we’ll adjust their day to focus on individualized care and enrichment instead.
No, dogs may come as often or as little as their owner prefers. There are some benefits to consistent daycare attendance, namely familiarity with each other and a better chance of having minimal stress and more fun!
Yes! Our daycare and boarding playgroups are always supervised. We maintain a 10-to-1 dog-to-staff ratio to ensure every pup gets the attention they deserve.
Our team undergoes extensive training in canine body language, group play dynamics, and emergency response. We look for subtle cues in posture, vocalization, and interaction to ensure all dogs are safe and happy.
We organize dogs by play style and temperment to make sure everyone has fun and stays safe. Playtime includes toys, agility equipment, and even pools in warmer weather. We also schedule decompression breaks throughout the day to keep energy levels balanced.

Grooming Faq's

Our de-matting services range from light to heavy, depending on the coat’s condition. We work carefully to minimize discomfort and use gentle methods and products for pets with sensitive skin.
Bed & Bark does not offer full grooming, but you can reach out to Dogs with Style if you are interested in a full groom!
We use gentle shampoos and light conditioners that leave your pet’s coat soft, shiny, and clean without irritation.
We do our very best to groom anxious or nervous dogs. Our staff will use Fear-Free techniques to get as close as possible to your end goal!
Timing can vary based on your dog’s coat, size, and the services you choose. We always take our time to ensure your dog feels comfortable throughout the process.
It depends on your dog’s breed and coat type, but we recommend regular grooming to keep their skin and coat healthy, prevent matting, and help them feel their best.
We offer baths, nail trims, dremel services, pawdicures, brush-outs, blow-outs, anal gland expression, ear cleaning, de-matting, and teeth brushing. You can also choose from full grooming bundles that include multiple services for a complete refresh.

Policy Faq's

We ask that pets be picked up by 7pm. Please contact us ahead of time if you anticipate a delay. We’ll do our best to work with you.
We accept most major forms of payment. If you have any questions about payment options, just ask! Please note that we do require a one-night’s stay deposit for boarders.
Yes, we do! We offer discounted daycare packages (5, 10, or 20 days) and boarding discounts for multiple dogs or extended stays.
We ask that you provide notice as early as possible if your plans change so we can accommodate other guests. Please note that deposits are only refundable if you cancel more than 7 days prior to your stay. Cancellations within 7 days of the booked stay will result in a forfeited deposit.

Health & Safety Faq's

We love keeping owners in the loop! While we don’t currently have webcams, you’re welcome to call for updates, and our staff is happy to share how your pet is doing.
Our staff follows strict cleaning and disinfecting procedures every day to maintain a safe and healthy environment.
No problem! Our staff is trained to safely administer topical, oral, and injectable medications.
Our staff receive training in safety, handling, and wellness, and many are Fear-Free Certified, which includes first-aid awareness.
Our team follows practiced emergency and outbreak procedures to ensure a quick, calm, and effective response if needed. Bed & Bark is also veterinary supervised in case of a medical emergency.
Safety is our top priority. Our staff is thoroughly trained in dog behavior and body language. We take all the precautions we can to ensure a safe environment, including keeping group sizes small, supervising all play, and tailoring care to each pet’s needs.